Returns
Returns availability varies from product to product.
If a product is ineligible for a return, that information will be noted on the page, below the product description.
Returned products need to be sent back within 30 days of delivery. Please ensure that items are unused, have not been installed, and are in original factory condition.
Returns for store credit include free shipping back to us.
For returns or refunds, we will deduct $15 for re-stocking and $25-$75 – depending on your location – to cover shipping. Refunds may only be issued to the credit card or bank account use to make the original purchase.
Non-returnable items are not eligible for refund or store credit.
The Classic Brass range of cabinet handles, lever handles and pull handles are made to order especially for you.
All hardware is non-returnable or refundable. This includes, but is not exclusive to, change of mind, over-ordering, mis-specification, incorrect finish selection, and delays on delivery.
The Rocky Mountain range of cabinet handles, lever handles and pull handles are made to order especially for you.
All hardware is non-returnable or refundable. This includes, but is not exclusive to, change of mind, over-ordering, mis-specification, incorrect finish selection, and delays on delivery
BLAS’s Standard finishes – SN (Satn Nickel); SBE (Satin Brass Lacquered); PBU (Polished Brass No Lacquer) – can be returned within 30 days of purchase.
Please ensure that the items are unused, have not been installed, and are in original factory condition. For refunds, a 15% re-stocking will be deducted for shipping and labour costs to return the items to the manufacturer.
BLAS’s custom finishes – LBE (Light Bronze Lacquered); MBE (Medium Bronze Lacquered); DBE (Dark Bronze Lacquered) ; PN (Polished Nickel) – custom finish; MBE (Mat Black Enamel); SWE (Satin White Enamel) – are non-returnable or refundable.
This includes, but is not exclusive to, change of mind, over-ordering, mis-specification, incorrect finish selection, and delays on delivery.
Signature Hardware’s standard finishes – SC (Satin Chrome); SN (Satin Nickel); PC (Polished Chrome); MB (Mat Black) – can be returned within 30 days of purchase.
Please ensure that the items are unused, have not been installed, and are in original factory condition. For refunds, a 15% re-stocking will be deducted for shipping and labour costs to return the items to the manufacturer.
Signature Hardware’s custom finish – SBE (Satin brass Lacquered) – is non-returnable or refundable.
This includes, but is not exclusive to, change of mind, over-ordering, mis-specification, incorrect finish selection, and delays on delivery.
The Chant range of cabinet handles, lever handles and pull handles are made to order especially for you.
All hardware is non-returnable or refundable. This includes, but is not exclusive to, change of mind, over-ordering, mis-specification, incorrect finish selection, and delays on delivery.
